You have no items in your shopping cart.

Subtotal: USD0.00

Return and Exchanges

We are confident that you will be happy with your purchase from Glitter Friday! However, if within 3 days after receiving the product you are not happy with your purchase, just contact us at sales@glitterfriday.com and we will walk you through the return and exchange process. 

 

  • You should return your purchase to us within 7 days on receipt of your order.
  • Returns are sent to our office in Singapore.
  • Please send us clear photo(s) of the items in the original condition and state the reason(s) for return and we will walk you through the return and exchange process.
  • We will only accept items in their original condition and packaging i.e. no wear and tear or odours and all original tags must still be attached.
  • We will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value. 
  • All shipping and handling charges are not refundable. Shipping costs and any other fees associated with sending you refund or exchange back to Glitter Friday will be borne by the customer. In the case of free shipping, if refunds are made, we will take shipping cost into consideration. Shipping cost from you to our office will also be borne by the customer.
  • There is strictly no refund/exchange for all sales items and personalized items. 
  • Due to hygiene purposes, earrings, jewelry sets with earrings, stockings, shapewear cannot be exchanged.
  • Exchanges can only be made for the same item unless it goes out of stock.
  • There are strictly no cash refunds for purchases made.
  • In situation where exchanges are not possible, store credits will be issued.
  • We offer exchange on items found to be defective due to our fault. Defect(s) caused by the fault of third party or customer's fault cannot be exchanged.
  • Please note that there may be a slight difference between our written size measurements and the actual product measurements and this variance will not be considered as a defect. 
  • As sizes are stated clearly on individual product description pages, we regret to say that we do not offer exchange of sizes.
  • We usually process all returns and exchanges within 2 weeks.
  • Glitter Friday reserves the right to reject any return and exchange.